Handle any emergency with Howcast’s First Aid app – howc.stExpand the description and view the text of the steps for this how-to video. Check out Howcast for other do-it-yourself videos from ryry and more videos in the Electronic Communication Etiquette category. You can contribute too! Create your own DIY guide at www.howcast.com or produce your own Howcast spots with the Howcast Filmmakers Program at www.howcast.com Who hasn’t left a cringe-worthy message? Here’s how to make sure it never happens again. To complete this How-To you will need: Forethought A quiet spot Brevity A smile Step 1: Think it through Think about what you want to say before you make the call. If you tend to ramble, write it down in bullet-point or list form. Tip: Avoid repeating “I,” as in “I want,” “I need,” “I’d like.” Making the call all about you is off-putting. Step 2: Pick a quiet spot Dial from a quiet spot so your message doesn’t compete with background noise. Step 3: Begin with your phone number Leave your phone number toward the beginning of the message, so the person doesn’t have to listen to the whole rigmarole again just to jot it down. Then, repeat it at the end so they can double-check it. Tip: Speak slowly enough when leaving your phone number so that the person you’re calling can easily understand it and write it down. Step 4: Be brief Keep it short. Think of it as a three-part message: who you are, the subject you’re calling about, and what you would like the person to do. Step 5 …

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